Hi Vanessa,
Please accept our sincere apologies. The publisher of this title notified
us that it was included in our shipment but when it arrived, we had been
shorted. We placed another order for more stock from them but they have now
notified us that they too are also out of stock. I have refunded your order,
thanks for giving us the opportunity, I wish there was more we could do.
Sincerely,MegaChoices Customer Service
My question is if they know the shipment arrived with my book missing from the order, couldn't they be proactive about it and refund my order? If I didn't email to bitch them out what would've happened then? No book and no refund? Another case of consumer beware. I went back to check their ratings and looks like I'm not the only one who had this problem.
Keep all your records of online purchases e.g. order numbers and contact info and do something when things don't seem right. Sorry MegaChoices but you're now in my bad book along with Haier America, Comcast, and UHaul. If something really pisses you off, be sure to file with the BBB and post to http://www.ripoffreport.com
4 comments:
at least you got an email back with an apology. To this day I REFUSE to purchase anything from Lululemon since the time they wouldn't exchange a pair of defective pants that they sold me. They had made one leg longer than the other. They're response was that they can't exchange it as they can't put worn merchandise BACK ON THE SHELF. Why the hell would you reshelf a faulty item? Worn or not worn? So had I discovered the flaw without wearing them, they would have gave me a new pair, reshelf the faulty pair so that some new unsuspecting shopper would purchase it and not notice? Anyhow, I had sent and email to the customer service complaining about the service and I didn't get any response back what so ever. So the next time you buy lululemon, check the length and check for flaws. Cuz they quality of their stuff has just gone down the drain since they have expanded.
Jenn - call that guy at Channel 13 news about it and I bet you'll get a refund and a lot more if they decide to air your story.
Legally they need to provide you with a REFUND if you ask for it because it is a manufacturer defect. Even if they have a no refund policy, if it's a defective product, they can't use that as an excuse. I remember learning this in business law.
YES, when in doubt contact the media and make a huge stink!
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