January 8, 2008
Dear Dania Furniture,
The futon was great the first couple months but after that, we noticed the middle of it sagging.
Within 6 months it looked like this:
Now there is a permanent dent in the middle of the seat as you can see below:My roommate and I weigh under 110 lbs each and have not done anything extraordinary with the futon that would cause excessive wear and tear. In fact, we are barely ever home to use it. We initially thought that the issue was an uneven flattening of the cushion from sitting in the same spot but we turned the futon over and discovered that the entire wire mesh is sagging because there is no crossbar in the center of the frame to support it, as you can see below. This is an outrageous design flaw that should have prevented the Kiel Futon from ever reaching customers.
It is not at all unrealistic or unreasonable to expect brand new furniture to last more than one year. I am extremely disappointed in the quality of the Kiel Futon I purchased from Dania, a store that I thought was at least a couple steps up in quality from IKEA.