hang up

I logged on to the Sprint web site to activate my new phone today. Obviously they have some kinks to work out in their activation system as my online agent's (Matthew) instructions to make a test call (which I made to K) got routed to another customer service rep at Sprint who told me she was doing a "welcome call."

So I had one agent on the phone and one on my live chat. Matthew, my online agent, kept telling me to hang up on the lady on the phone but she was...talking. He insisted it was ok but it was all a little weird chatting to someone telling me to hang up on the lady from Sprint who was talking to me over the phone in real time.

Here's how it went down on the chat. Kinda funny:

5:11:59 PM		Me	making test call
5:12:08 PM		Matthew L	Ok
5:12:18 PM		Me	it put me thru to sprint
5:13:03 PM		Matthew L	Ok
5:13:03 PM		Matthew L	One moment please.
5:13:48 PM		Me	she's doing a welcome call? wtf
5:14:20 PM		Me	now she says she is doing my activation. this is confusing
5:14:54 PM		Matthew L	That is not supposed to happen. You can hangup from the representative.
5:15:06 PM		Me	she's talking...
5:15:54 PM		Me	she's telling me about billing cycles
5:16:02 PM		Me	and reading me fine print
5:16:09 PM		Matthew L	Ok, but if the steps went through then it is working.
5:16:28 PM		Me	i guess i should sit thru her call?
5:16:41 PM		Me	like will i have to jump thru this hoop anyways?
5:16:44 PM		Matthew L	No
5:17:01 PM		Me	oh i feel bad...
5:17:04 PM		Me	is she in sales?
5:17:14 PM		Matthew L	You can hangup, if it got thru to sprint then it works.
5:17:23 PM		Me	gotcha. thanks so much
5:17:30 PM		Matthew L	Your Welcome
5:17:35 PM		Matthew L	It is my job to ensure that I have fully resolved the issues that prompted you to chat with me. Have I resolved all of your issues today?
5:17:42 PM		Me	yup thanks
5:17:50 PM		Matthew L	It has been my pleasure assisting you today !!