I've decided I've had enough with T-Mobile. I changed my plan online and it wasn't shown in my bill, nor did the web site have a mechanism to tell me that I did not qualify for one of the business plans listed as my options. When I emailed to complain about poor reception in my home I got no reply. When I emailed to complain that existing customers get a smaller discount on phones when extending a contract than do new customers, I got no reply. They have great cheap plans if you rarely use your phone (like me before I moved to Seattle) but at the $39.99 pricepoint or higher, I have to say that Cingular has a better plan and cheaper better hand sets.
The billing rep grew concerned about my frustration and passed me to an account rep to try to swing a deal to keep me. But as a customer for over 4 years, I've felt pretty unrewarded. Now with this number portability it's easy to switch....but my number has a Bay Area area code so I'm wondering if I should switch to a local Seattle number now.
The pros: my apartment will let me hook up the local number to the front door thing to let people in. People who actually use a landline won't have to call long distance to reach me. I might get a really cool number with 8s or that spell something memorable.
The cons: I have to change all my records and get all my friends to record my new number. They all use cell phones so it's just a hassle and makes no difference in terms of paying to talk to me. I might get a shitty number with 4s and shit in it. And there's one last one. That symbolically means I'm not a Bay Area gal no more. This would make me a real Seattlite and I'm not sure I'm ready to give up my 650 area code.
What to do?